Terms And Conditions

WeMove Market Inc (WeMove), (“we”, “us”, “our”) provides website features and other products and services to you when you visit the following website(s):

WeMove.ai
WeMoveai.com

and/or any other website, domain and/or subdomain owned and operated by us (the “Websites”), use our products or services, use our applications for mobile (“Apps”), and/or use Software provided by us in connection with any of the foregoing (collectively, “Service(s)”). We provide the Services subject to the terms and conditions printed below (the, “Terms and Conditions”).

 IMPORTANT: These Terms represent a legal agreement (“Agreement”) between you (the customer) and us that sets forth the legal terms and conditions for your access to and use of the Services. When you use a Service, you may also be subject to all the guidelines, terms and agreements applicable to that Service (“Service Terms”). If this Agreement is inconsistent with the Service Terms, those Service Terms will control. A copy of this Agreement may be downloaded, saved, and printed for your reference.

Please read this Agreement carefully before using the Services. By using the Service(s), you agree to be bound by the terms of this Agreement. If you do not agree with all the provisions of this Agreement, do not access and/or use the Services. The term you and the customer(s) may be used interchangeably throughout this document. 

Conditions of Use: The Services are provided solely to assist you in transacting business with us, including viewing information about third-party vendors and for no other purposes. As a condition of your use of the Services, you confirm and warrant to us that you meet all applicable eligibility requirements set out in this Agreement and have the right, authority, and capacity to enter into this Agreement or, if you are under the age of majority in your jurisdiction of residence, you have obtained the consent of your parent or legal guardian to this Agreement.
We will provide the Services to you, which are subject to this Agreement. Every time you visit the Websites and/or Apps, use the Services or perform a transaction, you accept the following conditions which, from time to time, may be updated by us without notice. This is why we urge you to read them carefully. 

Electronic Communications:  When you use the service, or send emails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages via this service and/or through other of our communication methods, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you on our Websites, Apps and/or other electronic or digital media satisfy any legal requirement that such communications be in writing.

Copyright:  All content included in or made available through any Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and Software is our property or our content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Service is our exclusive property and protected by U.S. and international copyright laws.

Trademarks:  In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Service are our trademarks or trade dress in the U.S. and other countries. Our trademarks and trade dress may not be used in connection with any product or service that is not our Service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that appear in any Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Subject to your compliance with this Agreement and any other applicable Service Terms, and your payment of any applicable fees, we or our content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Services. This license does not include any resale or commercial use of any Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Service or its contents; any downloading, copying, or other use of account information for the benefit of any third-party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in this Agreement or in any Service Terms are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers. No Service, nor any part of any Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or our other proprietary information (including images, text, page layout, or form) without our prior express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our prior express written consent. You may not misuse the Services. You may use the Services only as permitted by law. The licenses granted by us in this Agreement terminate if you do not comply with all the terms of this Agreement and/or any Service Terms.

Agents:  In the U.S., we are represented by, and our relocation services and/or other related services (“Relocation Services”) are provided and sometimes sold through, a network of independently owned local moving companies across the country.  While they are legally acting on our behalf, we call these companies our “Agents.” However, these companies also independently operate their own businesses that sell and provide a variety of their own relocation or related services, typically local and intrastate moves, that are outside of the Agents’ relationship with us and have absolutely nothing to do with us or our Services, Relocation Services, or other services (“Agent Services”). You acknowledge and agree that when acting independently of us, these local moving companies are not our Agents.

Third-party Vendor(s):  From time to time, either for or without consideration, we may provide information about, forward or otherwise refer you to the services of independent, third-party vendors (“Vendor(s)”) that offer to sell you their relocation services and/or other related services that are sold/provided outside of your or the third-party vendors’ relationships with us and have absolutely nothing to do with us or our Services, Relocation Services or other services (“Vendor Services”).  In choosing to receive information about/from such Vendors, you are expressly acknowledging and agreeing that we are not acting as a broker, motor carrier, warehouseman, or other transportation provider of any commodity when you choose to independently interact with any such Vendor and that all Vendor Services are offered and delivered by those Vendors through their own businesses, independent from your arrangements with us. Local moving companies, sometimes representing us as Agents, are considered Vendor(s) when they act independently of us and our Relocation Services.

Your Account:  You may need your own account to use certain Services and/or Relocation Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. We do not sell or provide services, including Services, to or for children, but it sells or provides services, including Services, to adults, who may purchase with a credit card or other permitted payment method. If you are under 18, you may not use the Services without the involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, terminate your rights to use services, including Services, remove or edit content, or cancel orders in its sole discretion.

Quotes:   An estimate of charges for our Relocation Services, products, or other services (a “Quote”) may be provided to you by us or Vendor(s). To receive a Quote, you may be asked to provide certain information through our Services or any other process we or Vendor(s) may require.  The following terms apply to Quotes made available to you in connection with Services.

Inventory Capture:  Make sure you phone is fully charged and that you have a camera. Make sure you capture all your inventory. If you are unable to capture with video, there will be a prompt to add it prior to submitting the inventory. WeMove was designed so that you will never be up-charged so long as your inventory collected is the inventory in-real-life. WeMove guarantees the customers’ price so long as the inventory on pickup is the inventory captured via inventory video capture. If the customer fails to capture inventory accidentally or maliciously, the carrier has the right to up-charge the customer for items not listed on the inventory report. It is the customers’ responsibility to capture any and all inventory.

Inventory Accuracy:  Make sure your inventory collected is accurate. If you need to go back, not a problem. WeMove is designed so that you can go back and edit. You will receive an email and text message 4 days before your move to go over and edit your inventory based on what you have input today. This gives you the chance to stay in the driver’s seat for your move. If your items, go down so does your end price upon delivery. If your items go up, so does the quote. This keeps everyone honest and without surprises. 

COI (Certificate of Insurance):  Some buildings require your carrier to have a COI (a carrier certificate of insurance). During the onboarding and inventory flow, if the customer lives in a building, the customer will be prompted to answer whether or not their building requires a COI. Please check with your building and speak directly with your carrier. This is an insurance policy held by the moving carrier that allows them to pickup from the customers’ location.  

Bulky Items:  Large items that present difficulties in loading, moving, and unloading attract an additijnaol charge to compensate the carrer for the unusual bulk or low weight density of moving them. Additionally, some of these items can not be stacked up which reduces the ability for the carrier to stack. During the WeMove inventory process, a bulky item will be calculated based off of its dimensions and will be automatically assigned an industry standard rate based on the recognition of the item. 

Elevator or Stairs:  If you are moving to a location that is on a third floor or higher, please make sure you are noting that when asked what floor you are on and whether there is an accessible elevator or not. There will be a single $75 elevator fee assessed for use of the elevator. If stairs are required, note that your first flight of stairs is free. Any flights over the second story will be assessed a $75 fee PER flight thereafter. If you don’t notate it or don’t know yet, the carrier has the right to up charge you upon pickup and/or delivery. This is industry standard. Please don’t argue with your carrier about it.

Hot tubs:  WeMove does not support the move of hot tubs. If you want/need to move a hot tub, you will need to speak with your carrier directly. They may or may not move your hot tub. They are not required to under the WeMove terms. Hot tubs break, leak, and are problematic. You acknowledge that WeMove does not include your hot tub in your quote and should you choose to video the hot tub and include it in inventory, you will be responsible for speaking with your carrier directly. WeMove recommends that you you remove it from your inventory list to reduce your overall cost and then speak to your carrier to discuss its move. Your carrier is not obligated to move it. 

Live Plants:  You can not move live plants and trees in a moving truck. This is an agricultural issue with the Department of Agriculture. 

Moving Date:  Put down two days that you think might work for you. The carrier will be in contact with the customer and all moves have free date changes so long as it’s 3 or more days prior to pickup. If the customer is unsure of a date, simply choose a 2-day window and change it with your carrier thereafter. Local moves require a 1-day window. The customer is guaranteed pickup on this date and will be confirmed by the carrier with a time window.

Long Carry:  If your carrier can’t get within 75 feet of your front door, then it is considered a long carry. If it’s more than 75 feet, it is called a long carry {hyperlink to our blog}. This means it will require more time and effort. Please be as accurate as possible. Note that if the driver determines he can’t get within 75 feet of your delivery location or if you have a long driveway where they can’t get the truck in, be prepared to be assessed a long carry fee by your carrier. The first 75 feet are free. Then it is $1 per foot thereafter. You can discuss this with your MeMove dedicated customer support person upon booking your move. This is industry standard.  If you are moving to a major downtown metropolitan area or to an area where a truck cannot access a smaller box truck may be required for access. If this turns out to be the case, be prepared to pay a shuttle fee. We cannot assess that now unless you choose to click support for our team to analyze the location. 
NOTE: Support will only be able to view your pickup or delivery location and provide a yes/no answer. We are using technology to analyze the street view and topographical. If a third-party shuttle is required, there will be an upcharge of $1 per cubic foot. Thank you for your understanding. If a third-party broker or moving company tells you otherwise, buyer beware.

Payment:  Your price is guaranteed so long as your inventory matches. Rest assured, with WeMove’s price lock guarantee, you will not be up charged by your carrier. You have until 24 hours prior to your assigned pickup to cancel for a 100% refund. Please note that ½ of the remaining balance will be due to the carrier at pickup. And the remaining ½ of the balance will be paid prior to offloading of any inventory to the carrier at delivery. Types of payments accepted at pickup: credit, debit, personal check, Zelle, cash, or postal money order. Types of payments accepted at delivery: postal money order, cash, or Zelle. The customer is responsible for paying any payment processing fees excluding the deposit to the carrier that is accrued. For local moves, payment can be requested at most as follows by the carrier: ½ the balance on pickup and the remaining ½ of the balance at completion of the move (delivery) or 100% at the time of completion (delivery). Local carriers accept the following but not limited to forms of payment: credit cards, debit cards, Zelle, Venmo, postal money orders, etc. The customer will speak directly with your carrier to arrange the balance of the payment.

Carrier Assignment:  WeMove will assign your carrier. You will be provided with the point of contact of your assigned carrier. All changes to your move should be communicated to them directly. All our carriers have been vetted by WeMove and carriers are required to abide by WeMove terms and conditions. 

Carriers Refusal to Move Certain Items:  Your carrier has the right to deny moving inventory that you deem as movable. Carriers abide by rules and regulations imposed by the Department of Transportation and the FMCSA. You are responsible for learning which items you can not take by visiting one of the aforementioned links. 

Local Move Cacellations:  If you have chosen and have been assigned a single exact date pickup and you aren’t ready for you move, and the carrie has to come back a second time, your move will be doubled in cost. You may cancel at that time and will be charged for the day you chose and missed. 

Your Contracts with Vendor(s):  If you receive a Vendor Quote or purchase their Vendor Services, products, or other services directly or through the Vendor(s) Sites, you are purchasing directly from Vendor(s), not from us.  It is understood that contracts or other agreements between you and Vendor(s) are entered into entirely at their own discretion and without any warranty, guarantee, or obligation from us. You are responsible for paying Vendor(s) directly for services rendered or for products purchased from them, and you agree to adhere to the terms and conditions of any contracts or other agreements entered with Vendor(s). We expressly disclaim all liability for any acts or omissions of the Vendor(s) and have no responsibility to resolve disputes or enforce the terms of any contracts or other agreements entered between you and Vendor(s). 

Reviews, Comments, Communications, and Other Content:  Where permitted, you may post reviews, comments, photos, videos, and other content; send e-mails and other digital or electronic communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of privacy rights, intellectual property rights (including publicity rights), or otherwise inconsistent with applicable laws, injurious to third-parties and/or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right, but disclaim the obligation, to remove or edit such content, but do not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We expressly disclaim all responsibility and assume no liability for any content posted by you or any third-party.

By visiting sections of our Websites and/or Apps that contain user-submitted content, you acknowledge and understand that the opinions posted are solely those of the authors and not ours, our officers, staff, board, affiliates, or organizations with which they may have a relationship.

Unsolicited Email Policy:  The presence of email addresses on our websites and/or Apps is not an invitation for unsolicited commercial email. The use of spiders, robots, and other technologies to collect email addresses from this site is prohibited. Senders of emails are expected to abide by all applicable laws.

Intellectual Property Complaints:  We respect the intellectual property of others. If you believe that your intellectual property rights are being infringed, contact us at legal@wemove.ai.

Service Descriptions:  We expressly disclaim any warranties that the descriptions or other content of the Services is accurate, complete, reliable, current, or error-free. If a Service offered by us itself is not as described, your sole remedy is to contact us in writing.

Apps Permissions:  When you use our Apps, you may grant certain permissions to us for your device(s). Most mobile devices provide you with information about these permissions.

Sanctions and Export Policy:  You may not use any Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the U.S. government. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Software), technology, and services.

Disclaimer of Warranties and Limitation of Liability:  THE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

Disputes:  Any dispute or claim relating in any way to your use of any Service, or to any products or services sold or distributed by us or through our Websites and/or Apps will be resolved by binding arbitration, rather than in court.

Applicable Law:  By using the Services, you agree that applicable federal law, the laws of the state of Delaware, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and us arising from the Services. If issues arise with your carrier directly, you will find their applicable law policy in your estimate and signed contracts. 

Site Policies, Modification, and Severability:  Please review our other policies, such as our Privacy Policy and Data Security Policy, posted on this site and/or as directed or that we otherwise provided to you. These and other of our policies may also govern your use of the Services. We reserve the right to make changes to our services, Services, policies, Service Terms, and/or this Agreement at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Additional Software Terms:  The following terms (“Software Terms”) are applicable to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Services (the “Software”).

• Use of the Software. You may use the Software solely for purposes of enabling you to use the Services as provided by us, and as permitted by this Agreement and any applicable Service Terms. You may not incorporate any portion of the Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section of this Agreement), modify, create derivative works of, distribute, assign any rights to, or license the Software in whole or in part. All software used in any Service is our exclusive property or our software suppliers and is protected by United States and international copyright laws.
• Use of Third-Party Services. When you use the Software, you may also be using the services of one or more third-parties, such as a wireless carrier or a mobile software provider. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third-parties.
• No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Software, whether in whole or in part.
• Updates. We may offer automatic or manual updates to the Software at any time and without notice to you.
• Government End Users. If you are a U.S. Government end user, we are licensing the Software to you as a “Commercial Item” as that term is defined in the U.S. Code of Federal Regulations (see, 48 C.F.R. §2.101 or its successor), and the rights we grant you to the Software are the same as the rights we grant to all others under this Agreement.
• Conflicts. In the event of any conflict between this Agreement and any other of our or third-party terms applicable to any portion of Software, such as open-source license terms, such other terms will control that portion of the Software and to the extent of the conflict.